Introduction
This Privacy Policy explains how Amber Tours and Travels ("we", "us", "our") collects, uses, stores and protects your personal information when you visit ambertourandtravels.com or book a taxi, cab, airport transfer or tour package with us by phone, WhatsApp, email or our website forms.
We provide taxi and tour services across Gujarat, including Somnath, Diu, Dwarka, Porbandar, Jamnagar, Junagadh, Bhavnagar, Sasan Gir, Rajkot, Kutch and Ahmedabad. By using our website or services you agree to the practices described here. If you do not agree, please do not use the website or share your details with us.
This policy should be read together with our Terms & Conditions, which cover booking, cancellation and payment rules.
Information We Collect
We collect only what we need to confirm and run your trip.
Information you give us when you call, message us on WhatsApp, or submit an enquiry or taxi booking form:
- Name and contact details (mobile number, WhatsApp number, email address)
- Pickup location, drop location, travel dates and times
- Number of passengers, luggage, vehicle preference and special requests
- Flight or train details, if you ask for an airport or railway station transfer
- Messages and call details you share when you contact us for support
Information collected automatically when you browse our website:
- Device and browser type, operating system, screen size and language
- IP address and approximate location (city or region level)
- Pages visited, time spent, referring website, and taps on call or WhatsApp buttons
- Cookies and similar technologies (see Cookies and Analytics below)
We do not collect card details, UPI PINs or OTPs on this website.
How We Use Your Information
- To reply to enquiries, share fare quotes and confirm your cab booking
- To assign a vehicle and driver and send you trip details, driver name and vehicle number
- To contact you about changes, delays or cancellations related to your trip
- To handle billing, payments and refunds as per our booking policy
- To improve our website, routes, tour packages and customer support
- To measure which pages and campaigns bring customers to us
- To prevent fraud and misuse, and to comply with legal obligations
We do not sell your personal information. We send promotional offers only if you have asked for them, and you can opt out at any time.
Consent and Legal Basis
We process your information based on your consent (when you contact us or submit a form), to perform the service you request, and to meet legal requirements under applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
You can withdraw your consent whenever you like by contacting us. This does not affect processing done before withdrawal, but we may not be able to continue the service you requested.
Vehicle Tracking, Calls and WhatsApp
- Vehicle GPS: some of our cabs may be GPS-tracked for passenger safety and trip monitoring. This tracks the vehicle, not your phone.
- Your location: we see your location only if you share it with us, for example a WhatsApp pin for pickup.
- Calls and messages: we use your number to confirm and manage your booking. We may keep chat history and call details as proof of the booking and for support.
Payments
Payment is made using the method agreed at the time of booking. We do not collect or store your card number, UPI PIN or OTP on this website. If we share a payment link or bank/UPI details with you, that transaction is handled by your bank or payment app under their own privacy and security rules. For fare, advance and refund rules, see our Terms & Conditions.
Third-Party Links and Services
Our website links to services such as WhatsApp, Instagram, Facebook, Google Maps and the website developer. These services have their own privacy policies and we are not responsible for how they handle your data. Please read their policies before sharing information with them.
How Long We Keep Your Data
We keep booking and enquiry records for up to 24 months to provide support, handle complaints or refunds, maintain accounting records and meet legal obligations. After that we delete or anonymise them. You can ask for earlier deletion, subject to legal record-keeping requirements.
How We Protect Your Data
Our website is served over HTTPS and we limit access to booking details to the staff and drivers who need them. We choose reputed service providers for hosting and communication.
No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. Please avoid sharing sensitive information such as card numbers, OTPs or PINs over chat or email.
Your Privacy Rights
You have the right to:
- Know what personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information
- Withdraw your consent or opt out of promotional messages
- Raise a complaint about how your data is handled
To use any of these rights, contact us using the details in the Contact section. We may need to verify your identity before acting on a request.
Children's Privacy
Our services are meant for adults who book travel. We do not knowingly collect personal information from children under 18 without a parent or guardian. If a child's data was shared with us by mistake, contact us and we will delete it.
Where This Policy Applies
This policy applies to every taxi service, cab booking and tour package we offer, in every city we serve:
Questions about booking? Visit our FAQ page or contact us.
Changes to This Policy
We may update this policy when our services or legal requirements change. The "Last updated" date at the top of this page shows the latest version. Continued use of the website after changes means you accept the updated policy.
Privacy FAQs
Does Amber Tours and Travels share my phone number with the driver?
Yes, but only the details your trip needs. The driver assigned to your taxi booking receives your name, contact number, and pickup and drop location so they can reach you. We do not share your details with the driver for any other purpose.
Do you sell my personal information?
No. Amber Tours and Travels never sells or rents your personal information to advertisers or any third party.
Do you store my card, UPI PIN or bank details?
No. We do not collect card numbers, UPI PINs or OTPs through this website. Payment is made using the method agreed at the time of booking. Please never share your PIN or OTP with anyone, including us.
Do you track my phone's location?
No. Some of our vehicles may be GPS-tracked for safety and trip monitoring, but that tracks the vehicle, not your phone. We see your location only if you choose to share it with us, for example on WhatsApp, to make pickup easier.
Does this website use cookies?
Yes. We use Google Analytics 4 to understand which pages visitors use. This data is aggregated. You can block or delete cookies in your browser settings at any time.
How long do you keep my booking details?
We keep booking and enquiry records for up to 24 months for support, accounting and legal reasons, then delete or anonymise them. You can ask for earlier deletion, subject to legal record-keeping requirements.
How can I ask for my data to be corrected or deleted?
Call +91 84600 70562, message us on WhatsApp, or email ambertourandtravels077@gmail.com with your name and the phone number you used to book. We will verify your identity and act on your request.
Contact and Grievances
For any privacy question, complaint or data request, contact the Grievance Officer at Amber Tours and Travels: